The emoji is a simple, visual image that communicates a specific emotion and could very well be considered the universal language. Emoji help people communicate who don’t speak the same language; and even those who do speak the same language. Sometimes we have difficultly effectively communicating an idea thru words – have you ever said “What did she mean by that?”.
Maybe in the future the whole world will speak the same language by using images…after all a picture speaks a thousand words.
In Lean Six Sigma we refer to the use of images to improve processes “Visual Management”, a key tool in the Green Belt’s arsenal.